Overview
Joining the TUI Retail Team as a Travel Advisor, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products.
You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the bestloved holiday company.
ABOUT THE JOB Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of funTechnology is evolving every day, so is TUI.
By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyaltyIf things don’t go to plan, you will be proactive and confident to investigate and resolve any question or complaintYou’ll embrace change and rise to the challenges of a customer focussed roleYour drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’ ABOUT YOU Excellent customer service skillsStrong commitment to achieve targets and overcome challengesTeam player who engages and collaborates at all times with customers and colleagues An organised individual who takes pride in their work and responsibility of their own developmentAbility to use initiative to proactively spot and resolve potential problems Passion to work within tourism, although travel experience is not essential Confidence to handle multiple currencies and administrative tasks whilst complying with procedures Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand.
Shift patterns are normally shared 4 weeks in advance ABOUT OUR OFFER Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’ Competitive salary with a commission scheme that rewards you for exceeding targets Health and Wellbeing support across five key areas – Financial, Health, Social, Community and CareerExcellent rates with foreign exchange and discounts with retailersDiscovery day – time to spend working at a local charity or communityInvestment in your development, alongside your store inductionPension scheme and life assurance We love to see your uniqueness shine through and inspire the future of travel.
If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
To apply for this role, please answer the questions fully, we do not require a CV.
Part of the application process will require you to complete an online assessment, this can either be completed once your application has been submitted or you’ll receive an email shortly after.
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