Overview
Technical Helpdesk Support French SpeakingHelpdesk and technical support role with a leading inthecloud property management platformBecome a platform super user, building productive relationships with team members and clientsExcellent starting salary of £24,000 £30,000 with flexible remote hours and lots of perksAre you a techy team leader who can work on their own initiative? Are you ready to use your excellent communication skills to help clients overcome problems?Were looking for a confident and curious person for a new technical support role with a leading property management platform.
This company helps property managers deliver high volume, quality services to their customers.
They need YOU to help lead a team to help their customers overcome issues and maintain their technology.
This is a multifaceted role thats perfect for a French speaking Tech head!Technical Helpdesk Support role overview
You will work for our front end users making sure the company delivers outstanding solutions to the highest service standards.
Utilising your expertise, you will play a vital handson role in influencing customer decisions, providing insightful solutions, training customers over the phone and online and building close customer relationships.
You will be part of a team but need to be selfsufficient and use our vast library of how tos to troubleshoot the smaller issues.
If you cant fix it, youll then need a detailed write up to help the team solve it.
The Helpdesk Lead will coach and promote great customer interactions and problemsolving.
You will be leading a team of 3 and working alongside other specialist roles.
This role is fully remote with some need to come to London for meetings a few times a year.
Technical Helpdesk Support responsibilities
Optimize platforms Build relationships internally, promoting inhouse learning Take ownership of a number of French speaking customers Find the root cause of live bugs, working within ISO 27001 guidelines Able to identify solutions to projectrelated issues and risksTechnical Helpdesk Support musthaves
Great communicator, with excellent organisational and time management skillsExperience of any of the following
Dwellant, Zendesk, Confluence, YouTrack, Pendo or APIsGreat French language and writing Data management, including ExcelTechnical Helpdesk Support benefits
A great salary between £phone number removedA brilliant pension schemeLots of promotion opportunities, make the role your ownLots of perks including employee support service, gym discounts, childcare vouchers, free coffee, cinema tickets and more If youre a confident selfstarter looking to jumpstart your technical management career apply to this Technical Helpdesk Support French Speaking role today! Equal opportunity employerDigitalGrads is committed to being an equal opportunity employer.
All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other.
We are continually finding ways to improve the way we work, and regularly review our internal recruitment practises.
Multilingual
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