Overview

Job Description

We are looking for a Store Manager to join our Brighton branch in a permanent, full contract.

Our Store Managers have a pivotal role in creating a first-class shopping experience in our stores in line with our core values. Through commerciality, collaboration, resilience and being customer centric, our Store Managers successfully deliver and drive excellence in their team, taking direct ownership of their store performance with a clear view of where the business needs to go. Self-aware, with a non-political leadership style, our Store Managers are strong people managers who nurture, coach and develop strong teams, drive commerciality and identify opportunities for growth in their store.

We are working hard to ensure our store estate is fit for the future; as a Store Manager we will need you to proactively contribute to our ongoing success by translating commercial insight into meaningful and measurable plans, combining rigour and a tenacious approach to work to achieve commercial objectives and maximise sales. Working alongside your Regional Manager we will need you to coach the in store team to be the best they can be, raising performance and capabilities of your team to support developing internal talent. You will drive a customer service proposition of excellence within your role to continually identify opportunities which will positively impact KPI’s, customer service, team development and overall sales figures, all the while championing our high-quality premium products. Essentially, we will be looking for you to energise, influence and challenge your in-store team, facilitating team unity and building trusted relationships whilst being present with ideas, support, and guidance.

Key accountabilities and KPIs include:

  • Leading by example, ensuring the team deliver an outstanding customer service and in store brand experience by putting the customer at the forefront of all we do
  • Building a tailored and commercially viable in store strategy tailored to your store’s customer profile, making good use of local market insight and competitor activity to develop initiatives that drive footfall, customer loyalty and engagement
  • Maintaining a commercial approach to role and operations, working effectively and in close partnership with the Regional Manager to maximise branch profitability in line with wider business objectives and promotional incentives
  • Proactively identifying opportunities to ensure continued success in store, recognising key areas of strength within the team and the store and areas for growth, thinking of ways to improve and build upon current trade

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    TFG London

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    General and Operations Managers