Overview
Job Title: Senior Technical Specialist – Middleware Support
Business Unit: IT Operations (Core & Data), Application Platform Team
Salary Range: £39,689 to £59,533 plus great benefits
Permanent or Fixed Term: Permanent
Location: UK Flexible
In our quest to make things better, we never stop looking at how every bit of banking works. We sweat the small stuff, because we know it makes a big difference for our customers. But at the heart of this are our people – who we couldn’t do without. Our bold and brilliant colleagues who bring their A game every single day. The question is – are you ready to bring yours?
Virgin Money has a vision to grow into a Digital-First bank, living our purpose to Make People Happier About Money; our goal is to build and run our Digital banking services on a modern, Cloud technology platform. As we begin this journey we also have a range of systems and services that we must continue to provide an excellent service and support towards.
We’re on the lookout for a talented Senior Technical Specialist to lead the way in supporting our system and services in our Middleware Support Function within the Application Platform Team. The team are part of the IT Operations Core & Data function that manage some of the banks critical systems and applications. This is an exciting time to join the team as there are a range of projects and cross skilling opportunities as we continue with our integration plans across the bank.
As a Senior Technical Specialist you will be a leader within a dynamic, high-performing team supporting various critical Business Services and technologies. You will be the lead technical member of the team responsible for directing the delivery of an excellent service alongside offering coaching, training, support and guidance to the rest of the team.
You will provide leadership by assisting your Line manager with technical estimations for new or existing projects. You will be accountable for improving our processes through innovation and continuous improvement. Collaborating with internal and external parties in order to provide excellent customer service. Our work is specialised and fast paced, so you will self-manage and direct others in a professional and proactive manner in conjunction with your Line Manager. You will bring Technical leadership with an initial focus on Websphere Application Server (WAS) but the role will also require expert automation skills. You will be required to upskill in the Enterprise Content Management, Enterprise Integration Bus, JBoss and other Middleware technologies utilised within the Team. The ultimate aim of the team is to ensure a seamless customer and colleague experience through delivery of robust, well managed and maintained enterprise scale applications and systems.
The role is all about…
- Improving our processes through innovation and continuous improvement through resources and tools provided
- Collaborating with internal and external parties in order to provide excellent customer service
- Working alongside project teams to ensure our solutions meet the organisation’s strategic needs through consistent technical input and activities to meet business requirements and deadlines
- Supporting live service through the proactive identification of risk and swift resolution of live issues
- Attendance at service review meetings and technical input and activities to meet business requirements and deadlines
- Represent the team at CAB, MCAB, Design forums and project meetings.
- Developing Automation – Expert at utilising Shell Scripting & Jython (Python)
- Driving and encoring others within and out of your immediate team to ensure the best outcomes possible are delivered for the services the team support.
- Improving our delivery through innovation, continuous improvement, and automation.
- Collaborating with internal and external parties to provide excellent customer service.
- Engineering systems to be more reliable and scalable.
- Taking ownership of activities within the team and driving them to resolution.
- Coaching team members to improve the overall knowledge and experience within the team.
- The successful candidate will have an expert level of knowledge and experience in WAS Network Deployment and the related technologies/topologies alongside an awareness of the types of Java Applications that it supports.
We need you to have…
- Expert level of knowledge and experience of WAS Network Deployment tasks / commands
- Proven analytical and problem-solving skills
- Expert in prioritising multiple activities in a rapidly changing environment
- Positive attitude and excellent interpersonal skills
- Expert in driving complex issues and coaching / mentoring others
- Must be able to work on your own initiative and take ownership and responsibility for team deliverables
- Capability to upskill on other technologies based within the team
- Flexibility regarding working hours / on call coverage, etc
- Expert in effective communication and resolving complex situations.
- Drive to manage your own and teams development
- Leadership qualities & examples of leading complex technical projects
We would like you to have…
- Expert working in a WebSphere Application Server Network Deployment Technical Support role
- Experience of supporting Business Objects, Accurate or similar applications from a WebSphere perspective
- Expert supporting production and development/testing systems
- Exposure to J2EE Development framework
- Operational knowledge of Banking
- Scripting and automation skills (including but not limited to BASH / Python)
- ITIL Service Management process awareness (Change, Incident & Problem Management processes)
- Knowledge of our critical services such as High Value Payments, Batch Processing, Financial Reconciliation etc
- An expert understanding of WebSphere Application Server (WAS) infrastructure technologies including:
- IBM WebSphere Application Server Network Deployment (Cell & Cluster Build, Lockdown, Application Deployment & Configuration and problem determination & resolution)
- IBM HTTP Server
- IBM WebSphere Portal
- WAS Build and Application deployment automation using orchestration Tools like IBM UrbanCode Deploy
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Virgin Money
Salary negotiable
Permanent
Technical Support