Overview
The Product team at Improbable Defence is responsible for the design of valuable and desirable products that users need and align closely to customer business goals enabling our customers to save money and save lives.
Your MissionAs a Senior Product Researcher, you will work crossfunctionally with product managers and owners, project management, business development, designers, data modelers and engineers to name but a few across the business to ensure that humancentered design and customer / user research is at the heart of our decisionmaking.
Whilst this role traditionally sits within the UX researcher space, the role title reflects that, as a B2B company, our customers are actually our clients and must be understood in detail alongside our endusers.
It is essential that we blend research activities to understand both our customer and their stakeholder needs, goals and requirements, identify, challenge and validate assumptions and ‘upstream’ solutions and align these to a deep understanding of user needs and behaviour to inform our overall Product design and development strategy.
Research will initially be generative in nature to support ‘demonstrator’ and pilot projects with a view to be able to utilise the full spectrum of research methodologies once projects and products mature into a typical Product delivery lifecycle.
Areas for ImpactYou will be a key stakeholder, with a growing influence of helping shape UX research as an expertise and its integration into Product
identifying and fulfilling research priorities, processes, partnerships and opportunitiesYou will design, conduct, analyse and report results of customer and usercentered design generative research, contextual enquiry and usability testingYou will lead and help facilitate collaborative workshops internal and with customers and their stakeholders for a range of purposes eg.
discovery, product scope and definition.
You will work closely with our Product team to provide quantitative and qualitative customer, stakeholder and user insights directly into the product design and development process, and to prioritise research needs.
You will interact with key decision makers across UK military and beyond and will be a key product feedback channel to improve our offeringYou will be an active advocate of design thinking methodology to influence our customers and internal stakeholders on the benefits of this insight driven, usercentric approachWe’d like to hear from you if you identify with the following
Mature industry experience in an advanced mIddleweightlevel or senior UX Researcher role or similar, working on large scale, strategic projectsProficient customer and stakeholder engagement preferably B2B with strong influencing and communication skills and a collaborative working styleSignificant experience crafting research using mixed qualitative and quantitative to tackle complex, large scale projects and questionsExtensive experience setting clear goals, deadlines and key milestones for both research discovery and validation, and tracking progress against these successfullyHighly experienced in modern UX research approaches, frameworks and methodologiesHighly experienced with research and gathering & synthesis of insight and data to inform design decisionsExperience working in a complex organisation working alongside / in crossfunctional productorientated and agile teamsExperience working in a B2B settingExperience in running discovery sprintsWhile we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role.
If you identify with the team and mission, but not all of our requirements, then please still apply!Please note due to the nature of this role you will be expected to meet requirements associated with obtaining UK security vetting clearance.
#LIMG1About UsImprobable is determined to foster an environment where people can do their best work and feel like they belong.
We believe a healthy culture, strong values and contribution from a diverse range of individuals will help us to achieve success.
We do not discriminate based on race, ethnicity, gender, ancestry, national origin, religion, sex, sexual orientation, gender identity, age disability, veteran status, genetic information, marital status or any other legally protected status.
Life at ImprobableDiversity, inclusion & belonging
IT
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