Overview

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We’re a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

BRAND

We’re a diverse team of Brand marketing professionals, spanning artistic and strategic expertise in luxury fashion. We’re driven to amaze our global community of customers through our creative, revolutionary spirit and collaborative style.

LONDON

Our office is located in Old Street, London’s tech hub. Our open-plan space is ideal for collaborative working. When you’re not doing what’s never been done, you can enjoy a team lunch on our large outdoor terrace, or join a yoga class in our dedicated studio.

THE ROLE

Farfetch Media Solutions operates at the intersection of luxury e-commerce and advertising. As the Sales Operations Executive, you will shape the organisational strategy for the team with guidance from the Senior Manager of Ops, specifically executing the development and implementation of processes, tools, and insights to accelerate growth. You will work with data insights to ensure the team is consistently delivering measurable campaign results to ensure advertiser satisfaction, YoY revenue growth, and other operational quality metrics. The role partners closely with planning and ops to establish joint processes.

WHAT YOU’LL DO

    • Manage, input, and execute process optimizations with guidance from the Senior Manager of Ops; such as documenting new ways of working and SLAs, developing new templates and guidelines to enable more efficient operational workflow.
    • Manage the quantitative analysis and frequent reporting on the performance of new products, services, and campaigns; utilize metrics to deep-dive into product issues to ensure vendor satisfaction; lead in standardising reporting with data insights and continuous improvement of reports by evaluating and questioning the data
    • Improve inventory booking, new client onboarding, invoicing, and accounts receivable ageing reports; ensure internal systems reflect activity and updates
    • Manage sales and partnership collateral updates such as general presentations, sell sheets, screengrabs, and reports; maintain the internal resource directory where these materials are stored.
    • Align global teams around new processes and materials with guidance from Ops Manager; understand regional team needs and present opportunities for alignment
    • Work with Central Data Insights team to create a pipeline for sharing customer insights that can inform media solutions product and service development
    • Support sales team with post-sale account management and follow-up needs; serve as media plan strategist based on deep knowledge of products and performance.
    • Manage process for gathering vendor success stories and references to help with campaigns, internal education, and new vendor engagements

WHO YOU ARE

    • You have project management skills with the ability to work autonomously
    • You have experience building and improving internal processes
    • You are customer service and solution oriented; can solve problems that span business and technology
    • You are curious and not afraid to ask questions in order to self-educate and in the interest of supporting and servicing the strategic needs of the department
    • Experience in retail, media, omni-channel marketing, display, OTT, or search marketing
    • High proficiency in excel (can perform complex functions) .
    • Experience working with Salesforce

REWARDS & BENEFITS

    • FARFETCH Equity plan
    • Annual discretionary bonus
    • Flexible benefits – Private Medical Insurance, Dental Insurance, Gym Memberships, Pension scheme and more
    • Critical Illness Insurance and Life Assurance
    • Access to Unmind: an independent and completely confidential digital mental health platform

EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

Farfetch Media Solutions operates at the intersection of luxury e-commerce and advertising. As the Sales Operations Executive, you will shape the organisational strategy for the team with guidance from the Senior Manager of Ops, specifically executing the development and implementation of processes, tools, and insights to accelerate growth. 

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FARFETCH Group

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Sales Managers