Overview

About The Ministry:

At The Ministry we do things differently. We challenge ourselves to do better and to be better. We listen, we debate, we explore and we take action. Our culture is unique, strong and it is evolving every day.

Our business is growing and we are looking for a third pair of hands to help operate our busy reception desk.

About the role:

Our receptionists are responsible for the efficient management, maintenance and security of the reception area. It will be your job to meet and greet all visitors in a professional and friendly manner, following reception policy and procedures in accordance to the set Service Level Agreement. You will manage all Front of House activity including dealing with all enquires, deliveries, post (incoming and outgoing), general emails, guestlists and other ad hoc tasks. When needed, you will provide support to both the Operations Assistant and Community Managers.

Key Responsibilities:

  • Answer calls promptly to minimise lost /unanswered calls
  • Manage ad-hoc post and deliveries throughout the day
  • Create, monitor and manage all access cards in line with the Standard Operating Procedure
  • Maintain and suggest improvements to the Service Level Agreement where opportunity arises
  • Manage the distribution of daily operations reports
  • Ensure reception and other common areas are always kept immaculate
  • Ensure security policy and procedures are always adhered to
  • Order couriers and taxis as required
  • Management and distribution of ‘Enquiries’ emails as required
  • Maintain all files and keep records current
  • Liaise with Community Managers and the Club Team in relation to any admin or system processes
  • Assist with reception training of other staff as required
  • Assist other departments with ad hoc work as time allows and as agreed with the Operations Assistant
  • Understand, collaborate and provide reciprocal assistance and coverage as needed with the Community Managers, ensuring high standards.
  • Liaise with operations and events team

We offer a fantastic working environment in a beautiful building, with great career prospects for the right people. Apply with your CV today!

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Schedule:

  • Monday to Friday

Work remotely:

  • No

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The Ministry

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Receptionist