Overview
Permanent Percentage
30 Hours
Salary
£10.81 per hour
Country
U.K
What you will be doing…
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have some fantastic opportunities to join us as Passenger Service Agent – Customer Helpers at London Stansted Airport on either a Permanent or Fixed Term Contract. Our Permanent Contracts offer successful candidates a permanent contract with a short break in between our busy Winter & Summer seasons! Our Passenger Service Agent – Customer Helper positions are available on either a 30 hour or 20 hour per week contract basis.
Reporting to the Customer Helper Supervisor Teams, our Passenger Service Agent – Customer Helpers provide a warm and friendly welcome and ensure all Jet2.com and Jet2holidays customers get their holiday off to a great start! Key responsibilities include –
Welcoming our customers as they arrive at the airport and helping them with any queries.
Assisting our customers at our check-in desks and self-service check in kiosks, issuing boarding passes and following safety and security procedures.
Assisting at the boarding gates and working with our Jet2.com colleagues to make sure our flights depart on time.
Supporting our customers throughout their journey through the airport
Greeting our customers as they arrive back at the airport from their holiday.
Ensuring the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values.
As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts can start as early as 3:00am to cover our 24/7 operation and will include working weekends and bank holidays; your roster will be issued at least 4 weeks in advance. This is an exciting and rewarding role with a real focus on delivering fantastic customer service!
Successful candidates will already be demonstrating Role Model behaviours. With a genuine passion for delivering outstanding customer service, you will be a strong team player and have a positive and flexible approach. You will also be required to have excellent communication skills (English – written and verbal), provide a full 5 year employment/education and address history, satisfactory criminal record checks and a valid photo ID.
We offer a competitive salary as well as full training and fantastic opportunities for progression in a growing business!
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
Division
Jet2.com
Careers With Us
Airline
Careers Dept
At the Airport
Careers Team
Customer Facing at the Airport
Business Area
Ground Operations Uk
Team
Passenger Service Agent UK
Other Sector
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Jet2.com and Jet2holidays
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Passenger Service Agents – Customer Helpers: London Stansted Airport