Overview

Operations Officer Transport Support & Enforcement 037302

Organisation – Head of Compliance

Job – Compliance

Position Type – Full Time

TfL Operations Officer (Transport Support and Enforcement)

These vacancies are to recruit permanent staff. Successful applicants will be placed on a waitlist to start the role from April 2022.

We reserve the right to close the advert should we recieve a high number of applications.

Salary: £27,890 rising to £31,425 after 1 year (plus shift allowance up to 15%, as appropriate based upon the working pattern)

Grade: Operational

About us

Transport for London (TfL) works to keep London moving, working and growing and make life in our city better. It’s a great place to develop your career. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success. The diverse nature of London is reflected in our teams, with our people coming from all walks of life.

We wish to reflect the diversity of London through the people we employ, so if you find this role interesting and something you could do, then we strongly encourage you to apply whatever your background. As women are currently underrepresented in this area, we will particularly welcome applications from them.

The Role

The Compliance, Policing and Operations and Security (CPOS) Directorate delivers integrated pan-TfL enforcement, compliance, policing, security and community safety functions in support of our transport priorities. We provide uniformed services across TfL, be it one of our circa 2,500 police officers or our own uniformed officers, we lead on workplace violence and aggression ensuring a pan modal approach to ensure our network is safe, and to support and look after our people who work in some of the most challenging environments.

CPOS Operations has recently undergone a transformation process to create a single, multi-functional and highly skilled Operations Officer role. To build on this we are looking to expand our capability as part of our commitments in our Workplace Violence & Aggression Strategy. These officers will be dedicated to supporting our existing staff across the network, providing a reassuring visible presence. This will mean working pan modal in our bus stations, at our train stations, on the underground or on our buses where our people will tackle anti-social behaviour, carrying out problem solving or enforcing our by-laws.

This is an exciting time to be joining CPOS to help us shape this new function. You will be the sort of person who welcomes a challenge, who can keep calm when those around you are not. You will be confident, firm, assertive, empathetic and polite when dealing with difficult individuals, proactive and not afraid to get involved to support our staff and passengers when situations have the potential to escalate. Most of all, you will be the sort of person who wants to make a real difference, supporting our staff to ensure our network is free from workplace violence and aggression, helping to make our network a safe environment for all our users.

Accountabilities

Providing high levels of customer service to members of the public and the users of TfL services

Carrying out enforcement and compliance activity across specified modes of transport, i.e. London Buses, London Underground, Trams, Ferry Services and Taxi & Private Hire Routine patrol of the TfL Network and responding to incidents under the guidance and direction of the CPOS Resource & Deployment Centre

Reporting safety concerns and breaches, ensuring positive action is taken to reduce and mitigate risks

Identifying potential compliance and enforcement issues and submitting relevant intelligence reports

Responsible use of delegated authority activities, such as Community Safety Accreditation Scheme (CSAS) Railway Safety Accreditation Scheme (RCAS) and by-law enforcement

Attending court to provide evidence (when required and training provided).

Skills

Good communication skills – verbal and written across all levels

Ability to defuse potentially difficult situations

Resilience with the ability to remain positive in difficult situations

Willingness and desire to develop new skills and knowledge

Ability to build effective working relationships at all levels internally and externally

Ability to use initiative and sound judgment, make informed decisions or recommendations and work under pressure

Competent in the use of mobile devices and computers.

Experience

Working in an operational environment, preferably in on-street enforcement and compliance roles is desirable but not essential.

Experience of working in roles and dealing with difficult situations is desirable, for example police officers, PCSO’s, Prison Officers, Security etc. although this is not essential.

Full training will be provided. Candidates should be prepared to undertake additional qualifications, such as BTEC, to increase capability to carry out CPOS operational activities where required.

This role has a varied shift pattern which may include working in any 24 hour shift rotation

TfL benefits:
Final salary pension scheme

Free travel for you on the TfL network

A 75% discount on National Rail Season Ticket and interest free loan

30 days annual leave (Pro rata dependent on role) plus public and bank holidays.

Tax-efficient cycle-to-work programme

Retail, health, leisure and travel offers

Discounted Eurostar travel

To be eligible for this vacancy, you should

Be 18 years old and over and be eligible to work in the UK

If you have a visa then it should be valid for at least 12 months from 1st November 2021.

Application process

Please apply using your CV and one-page cover letter. Think carefully about the skills, knowledge and experience and the additional information outlined in the job description and cover this in your application.

Please include your email address. CPOS work in diverse environments which may lead to employees having to problem solve and making key decisions using conflict resolution skills. A background in this area would be beneficial but all training will be given to successful candidates

The recruitment process consists of 4 stages. You will need to pass each stage to progress onto the next:

Stage 1: Online Application form and screening questions

Stage 2: Online Situational Judgement Test

Stage 3: Situational Based Interview (To be undertaken early 2022)

Stage 4: Assessment centre consisting of competency, scenario-based interview and role-play

Please note it will take 10-14 days after the final assessment event to hear the outcome.

During the recruitment process you will be invited to attend a virtual information session which will provide further information about CPOS Operations

Feedback

Due to the volume of applications, we are unable to provide any feedback.

Appointment to post

Candidates must successfully pass the Data Barring Service (DBS) check, employment referencing, advanced medical screening and a drug & alcohol test. Failure to pass any of these will result in the offer of employment being withdrawn at any stage.

NPPV 2 police vetting is a requirement, and the process for this will start before you commence the role. If once you start the role this vetting is failed, your employment will be terminated.

Vetting

Due to the length of time vetting can take, anyone who is successful in being offered a position will have to sign a waiver. This means that the vetting process will commence once you have started in the role, and if you fail the vetting process, your employment will be terminated. This is the Non Police Personnel Vetting Level 2 (NPPV2) records check.

Vetting includes:
Criminal record and local intelligence checks on applicant and individuals at applicant’s home address

Financial, military checks and professional standards checks on applicants

Checks on any known acquaintances and associations.

Although you may be offered the role, your employment or training may not start until you are required.

Location

You could be based anywhere in the Greater London area, depending on business requirements.

Training

Appointment to the post is subject to successfully completing a full-time classroom-based training course which also includes On-Street training. Candidates who do not pass the training will have their offer of employment withdrawn. The probation period is 9 months.

Further information

Due to the expected high response rate, we reserve the right to close this campaign earlier than the published closing date once we have a suitable pool of applicants.

Please note that applicants who carry out the role of a Special Constable would be expected to resign from that position if successful due to the CSAS / RCAS accreditation.

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Transport for London

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Operations Officer Transport Support & Enforcement