Overview

About Gopuff:
Gopuff is America’s largest on-demand grocery delivery company! Hyperlocal dark stores act as micro-fulfilment centers, allowing us to deliver thousands of products straight to your door, in under 30 minutes, for local store prices! With over 20+ live sites around the UK already, we’re super excited to be expanding our instant needs business to millions of more people around the country and across Europe. Interested in revolutionising an industry? This opportunity might be for you!

About the Role:
As a Live Operations Agent, you’ll work alongside all of our UK stores and our 3pl partners as we look to expand our services across the UK! If you’re excited about joining a hyper-growth start-up with significant growth opportunities then this could be the opportunity for you! Live operations is a driving force within our business. We’re responsible for coordinating between multiple different departments, and maintaining relationships with external partners.

It’s vital that we balance our speed and reliability with providing excellent support to our store and driver teams. If you’re excited by the prospect of joining our team we’d encourage you to apply! Whether you’re a student, hold a career in Live Operations, or just fancy trying something different, we welcome people from all backgrounds & experiences to apply.

What you’ll get up to:

  • Booking and monitoring 3rd party couriers across the UK
  • Resolving account issues for stores and drivers
  • Be the first point of escalation for any technical issues
  • Proactively reach out to internal team members to ensure a smooth serviceKeep up to date with a rapidly growing company, and the changes that come from that.
  • Monitoring schedules in advance to ensure adequate coverage
  • This role pays £10 per hour-

This role will require rotated weekend work.

  • Applications must have a right to work in the UK.

Skills, Qualifications & Experience Required:

  • Experience in Live Operations roles, coordinating drivers
  • Comfortable with technology and troubleshooting across multiple screens showing live orders
  • Comfortable working in a fast-paced, start-up environment
  • Attention to detail
  • Ability to remain organised under pressure
  • Able to work remote in the UK

Benefits:
Join one of the fastest scaling and high profile startups in Europe and the US!

Shape your role and the company

Flexible working to support families and varying needs

Company discount and free goodies

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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GoPuff

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Live Operations Agent