Overview
IT Service Manager, Cambridgeshire/London
Harvey Nash in a partnership with our prestigious Client based in the South of England are currently looking for an IT Service Manager who can set up a service management environment completely from scratch to join them on a permanent basis.
Experience:
- Proven experience in leading the design and implementation of service management solutions across the product development lifecycle.
- Demonstrable experience of strong stakeholder management skills, preferably in a challenging global environment.
- Experience, or exposure to Service management in an Agile environment.
- Strong experience in operational service management in a high volume, cloud-based environment.
Key Responsibilities:
- Service Implementation – implement and embed service management activities and processes.
- Provide leadership and ownership of Service Management processes across the whole lifecycle.
- Process and Service Design – develop and maintain plans, design documents, policies, processes, operating procedures, SLA/OLAs, DR/BCP etc. in line with agreed standards.
- Service Operation – ensure service availability is maintained in a high volume 24/7 environment, including effective management of high severity incidents through oversight of Critical Incident management processes as required.
If you are interested, please apply for the job here and I’ll get in touch to discuss all the details.
IT
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Harvey Nash
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