Overview

Brighter Places developed from a merger between United Communities and Solon Housing Associations in 2021. We manage 3,300 homes for Bristol and surrounding areas and aim to build brighter futures by delivering 1,000 new homes by 2027. At Brighter Places we live our values and all our colleagues are focused on making a difference to our customers and in our communities.

We are currently looking for an enthusiastic Housing Services Manager to play a key role in the way we shape and deliver our housing management service, ensuring our customers have a great place to live and all of our customer experience standards are met.

You will join us on a permanent basis working 37 hours a week and in return, you will receive a salary of up to £47,000 per annum + Benefits package including pension, EAP, access to a health care cash plan or Gym membership as well as access to learning and development opportunities.

At Brighter places we understand that flexibility for our colleagues is essential and as such encourage colleagues to work a hybrid working pattern.

Key responsibilities:

  • Provide leadership, support and direction to the Housing Services team providing opportunity, responsibility, coaching and feedback to enable colleagues to excel in their roles, meeting high standards of performance and behaviour.
  • Through working collaboratively with other colleagues, meet with and listen to residents; be present on our estates and ensure that a high quality, customer focused service is provided that responds to residents’ feedback, concerns and needs.
  • Utilise customer feedback, neighbourhood and customer profiles and statistical information to make informed decisions about developing services, improving facilities and delivering action and projects in our neighbourhoods to benefit our customers.
  • Ensure the appropriate resourcing of the Housing Services Team in terms of capacity and capability of colleagues, based on a clear capability profile and team development planning
  • Work collaboratively with our Resident and Community Engagement team, involving residents in shaping services, meeting them to gain their views and feedback and lead on any actions arising.
  • Respond to external change including Government legislation, local policy and strategy to ensure we continue to deliver excellent services to customers.

Your strengths:

  • You will be a self starter educated to degree level or similar, plus qualification in Housing, or extensive experience working in the sector.
  • Extensive social housing management and customer service experience.
  • Proven track record of developing and motivating a team to deliver excellent performance.
  • Values driven and proactive, you will put customers at the heart of everything we do
  • Valid UK Driving License and ability to travel independently.

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Brighter Places

£42,000 – £47,000 per annum

Permanent

Service Manager