Overview
Freight Forwarder £28,000 to £33,000Grafton recruitment are delighted to be partnering with a global leader within the Supply Chain Sector who are now looking for a Freight Forwarder to join their expanding Hull based team.
As a Forwarder you will provide an excellent customer service experience for customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as requiredDutiesCompletion of end to end forwarding activities as the individual role requiresFollow strict and time sensitive SOP’s/KPI’s to ensure complianceWork closely with internal and external customersFocus on customer service Use of Next Gen/MS office as requestedEnsure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframeMonth end department complianceCustoms EntriesCost controlAssist senior forwarders, Supervisor and line manager where requiredEnsure all reports including internal and customer specific are completed within the deadlineResolve queries from customers and suppliersEnsure Best Practice models are adoptedWork closely with the Operations manager for Internal and external rates reviews.
Remain in contact with customers and suppliers to maintain relationshipsTo take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer developmentMaintain clean desk policyOperate within companies QA systemAny other tasks as directed by their Supervisor or line managerExperienceThorough understanding of customer needsBusiness related experienceProven operational experience in European Road freight / Import / Export / Cross TradeEU Customs formalities preferred but not essentialProven customer service record and experienceKnowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
A knowledge and understanding of financials and impact on businessA Good knowledge of IT systems and processes used in the transport sector Apply now!
Yorkshire and the Humber
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