Overview
Overview of the roleAn exciting vacancy has arisen in our Facilities department.
As part of the Facilities leadership team you will be responsible for leading the team that maintain all areas across the resort ensuring maintenance jobs are completed within the required timescale to the highest standards for our guests to enjoy.
Key Areas of ResponsibilityRole modelling behaviour by having a handson approach on the shop floor and motivating and guiding the team to deliver the highest possible standards of maintenance.
Plan and assist team to ensure work is completed with the minimum of disruption to the resort operation Monitoring the Planet system, guest to desk reports, guest feedback, and TI scores for repairs & maintenance, to ensure all jobs are completed.
Ensuring compliance with Health and Safety proceduresWork closely with the departments across resort to provide updates of maintenance issues, including timescales for completion and resolutionsConducting audits for maintenance issues and spot checks of maintenance jobs completed by team and contractors Ensuring completion of weekly/monthly checks and documentingStock control including ordering to ensure materials are readily available for team Have the confidence to hold briefings and weekly team meetingsFollow through on any performance issues and ensuring the team are trained, coached, mentored and appraised on their performanceAdherence to company standards and proceduresThe successful candidate should
Have a passion to succeed and deliver exceptional customer service in a result driven environmentHave a flexible approach to working unsociable hours where required within a business that operates seven days a week and be willing to adapt due to business circumstancesHave a problemsolving attitude and be able to think outside the box and be able to focus on the detail and prioritise tasks Strong communication skills to allow relationships between departments, guests and teamHave an understanding of Health & Safety requirementsHave the ability to work from the direction of management and own initiative to complete deadlinesExperience of working in a maintenance/technical environment Experience of leading a skilled team to ensure work is completed in a safe and timely manner to the highest standards Our benefits and perks of working here Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members.
Free use of Pool and many other Leisure facilities20% off food in our restaurants and take awayApply for free tickets for our box at the 02 ArenaSubsidised food and drinks in our team dinersHolidays Discounts of 20% for all your family & friends in Haven, Butlins & Warner HotelsSubsidised OFSTED Nursery facilities available on resortRegular team incentives with great rewards.
Opportunity to earn up to £1,000 when you refer friends to join our great team Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etcFantastic discounts on loads of high street and online brandsTeam Member of the Month AwardsInstant Recognition schemes with great rewards through our busiest timesLong Service awards
Hospitality And Catering
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