Overview
Job Profile SummaryHow would you like to own and drive the process and technology solutions for the shared services enabling technology case management tools? As a Digital Product Owner you will be responsible for ensuring that we deliver a great and efficient service for our people and contributes to the strategy and innovation in the People Care Solutions space.
People & Culture Services + Solutions is an internal global shared services organisation, responsible for delivering centralised and standardised People & Culture services for bp from a number of geographical delivery centres as appropriate for bps footprint.
The role is a part of the People Care Solutions Team.
The team takes part in the development and execution of solutions design and deployment for HR that support the business strategies.
Job AdvertAbout the role
Truly understand the business requirements.
Resolve problems within People Care, challenge the status quo, make proposals to deliver.
Actively analyse & document business & functional requirements to contribute to the resolution of technical, process, and business issuesDevelop positive working relationships with numerous bp stakeholdersPlan and execute substantial aspects of change projects, including acting as product owner, delivering through others and to time, cost and quality, managing risks.
Organize & execute projects, under limited supervision, by facilitating design sessions, leading configuration, coordinating testing, and executing cutoverEvaluate, communicate, and coordinate the functional & technical impacts of configuration and other decisions to stakeholder groupsResearch & resolve process and technical problems, process flaws & recommend solutions or alternate methods to meet requirementsSupport the resolution of issues and defects related to the product in a timely manner, working closely with DevOps teams Heres what we need
Experience of translating business requirements into functional designsExperience and good product knowledge of Salesforce Service CloudExperience of delivery of CRM solutions in a SaaS environmentWellversed in working in DevOps modelExperience of Shared Service Centres / contact centre environmentDigital fluency to work with technology teams to implement highquality digital products and solutionsAbility to accurately collect information to understand & assess the clients needs and situation.
Experience in preparing business requirements, configuration documentation, test scripts and meeting notesProject management experience using both Agile and Waterfall methodologiesSound understanding of trends in the relevant process / technology areasExperience working within a global organisation would be beneficialIf you think you have the right skills set and are excited to be part of a team of diverse and forwardthinking team, apply today!At bp, we provide great environment & benefits such as an inclusive culture, a great worklife balance, learning and development opportunities, life & health insurance, medical care package, and many others benefits!We are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
#likh1EntityPeople & CultureJob Family GroupHR GroupRelocation availableNoTravel requiredYes up to 10%Time TypeFull timeCountryUnited KingdomAbout BPPEOPLE & CULTUREPeople & culture discovers, empowers and cares for brilliant people, and so can you.
Together, we can build and enable our ?culture, emotionally connected leaders and dynamic teams and help our company achieve its purpose for ?people and our planet.
Join us and work closely with our business by
? always putting our people first, understanding and responding to their needs, supporting their health, ?wellbeing and recognising them for great work hiring and developing talented people and empowering them to progress enabling an inclusive and agile culture, where our teams thrive and add value developing emotionally connected leaders who continuously learn, put others first and enable everyone to be at their best creating energising workplaces that enable collaboration and innovation.
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Information Technology
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