Overview

Salary
£22k£30k Dependent on experience Reports to
Customer Support Manager One of the fastest growing PropTech companies in the UK, with double digit year on year growth, Homeflow is a SaaS business with a very bright future! We are looking for great people to fill the role of Customer Support Executive.
We are looking for the personal attributes of drive, an eagerness to learn and, above everything else, a tireless pursuit of quality and excellence.
This is a great opportunity for the right person to take on a challenging new role, and to be involved in the development of the company.
The role will be based in London and we also have a Development Team based in Brighton, where this role may travel to on occasion.
Please note that currently, and for the foreseeable future, our teams remain based from home and the offices are closed.
Role The role is part of the Client Services Division of which the primary purpose is to keep our customers satisfied and delighted.
The Customer Support Executive role will initially be part of a remote team of 4 Customer Support Executives all managing tickets through FreshDesk so exposure to this system will be a definite benefit and solving customer issues through our own inhouse bespoke CMS systems.
You will have had considerable experience within a Customer Support/Helpdesk team, ideally 2+ years.
A previous role within QA or QC would be an advantage, as would website development experience and a strong interest in and aptitude for technology.
You will be responsible for helping maintain customers websites using the Homeflow platform so knowledge of CSS & HTML is a firm requirement.
Your career to date must be underpinned by a passionate drive for quality both in terms of how you communicate with customers and in resolving their technical issues.
Responsibilities You will be responsible for inbound queries from clients, either working on the Helpdesk to ensure we deliver exceptional customer service to our clients You will demonstrate exceptional attention to detail all communication both internally and externally has to be crisp, concise and correct.
Your experience will contribute knowledge and understanding of best practices for Customer Support.
You will adhere to and likely contribute to improving all processes within the teams, including documentation of processes.
You will document, track and monitor tickets/tasks to ensure resolution in a timely manner, ensuring the appropriate priority levels are set and customers are kept abreast of progress and timelines.
You will respond to customer queries in a timely and prompt manner.
Your work and working practices will demonstrate the highest level of #Polish one of our core values at all times.
You will perform any other duties as appropriately assigned by management.
Candidates will have the following experience and attributes
A primary focus on quality, quality, quality.
Demonstrable experience of delivering with quality within a technical Customer Support Team.
Excellent interpersonal and communication skills Knowledge of CSS and HTML Excellent working knowledge of uptodate desktop applications especially FreshDesk Strong organizational skills and ability to multitask in a small business environment An aptitude for problem solving and strong attention to detail The ability to work effectively and efficiently in a remote environment.
Please note that the covering letter and CV will be our first indicator of attention to detail and quality.
No agencies please Please note that we will require a covering letter explaining why you feel you are a good fit for this role.
Applications without a covering letter will not be reviewed.
Please indicate which of the roles you are applying for, or both if relevant.

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