Overview

About the role

Bark was voted the 6th fastest growing company in the UK (Sunday Tech Track 100 awards) and we show no signs of slowing down. With 100% YoY growth for the last 3 years, we’re breaking new records monthly and are consistently recruiting, looking for bright and ambitious people to join our rapidly growing business. We have the start up feel, with all the security of a hugely successful business.

We have an amazing company culture at Bark, where we invest in good people and talent is nurtured. We work hard and play hard here, with epic socials and weekly bonding over our prosecco and beer tap.

We are looking for Customer Service Executives to join our team (no experience necessary). You’ll be the first point of contact for the professionals who use us and your role will be to ensure they understand how to make the most of the platform. We are looking for energetic and enthusiastic people with a flare for sales to come and make a difference to our team.

Responsibilities

Be a product expert, assisting new and existing professionals with any queries that they may have

Taking inbound calls from our professionals

Onboarding new professionals to the platform and selling credits to get them started (all our sales are warm sales!)

Talk with prospective professionals, discussing the benefits of Bark and how we can help them grow their business

Assisting with the day to day team inbox (we use Zendesk)

Shifts

We have different shifts to cover the different countries we operate in, so do require some flexibility. The business operating hours are 8:00am to 1:00am Monday to Friday and 9:00am to 6:00pm on Saturday and Sunday.

The current shifts are:
8:00am to 5:00pm

9:00am to 6:00pm

12:00pm to 9:00pm

4:30pm to 1:00am

Anyone working the late shift gets dinner and a cab provided by us as well as a premium for hours worked after 9:00pm.

Benefits

Uncapped commission

Average Customer Success Executives earn £30,000 per annum or more

Up to £24,000 base salary + average £6,000+ commission

Extremely generous commission structure (all sales are warm sales!)

Share options in our rapidly growing company whose founders have a proven track record

Private health and dental insurance

Monthly socials and massive parties

Fully stocked kitchen, excellent snacks and weekly team lunches

25 days holiday per annum

Regular wellness days

Weekly prizes for top performers

Required skills

Exceptional attention to detail

An interest in sales – no experience required (some of our previous top billers have had no experience at all!)

Ability to multitask, handling multiple email enquiries, calls and admin

Fluent spoken and written English, with a clear and confident communication style

Driven and motivated with great work ethic

An eagerness to learn and progress within the company

Self starter

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Bark.com

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Customer Success Agent