Overview
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Salary:
- Competitive base salary + commission (starting salary £23,000 – £26,000).
Expect to receive:
- Training in sales and marketing.
- Travelling around the UK.
- Trained in leadership roles.
- Bonuses/rewards.
Application deadline: 28/01/2022
Expected start date: 31/01/2022
Job Types: Full-time, Permanent
Salary: £23,000.00-£26,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
Benefits:
- Company events
- Flexible schedule
Schedule:
- 8 hour shift
Work remotely:
- No
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Eagle Consultants
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Customer Service Representative: £26k base + bonuses.