Overview

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Salary:

  • Competitive base salary + commission (starting salary £23,000 – £26,000).

Expect to receive:

  • Training in sales and marketing.
  • Travelling around the UK.
  • Trained in leadership roles.
  • Bonuses/rewards.

Application deadline: 28/01/2022

Expected start date: 31/01/2022

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,000.00 per year

Additional pay:

  • Bonus scheme
  • Performance bonus

Benefits:

  • Company events
  • Flexible schedule

Schedule:

  • 8 hour shift

Work remotely:

  • No

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Eagle Consultants

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Customer Service Representative: £26k base + bonuses.