Overview

Glasgow – Midday Shift Pattern
Customer Service Advisors

Pertemps are working in partnership with one of the largest banks in the UK to recruit for Customer Service Representative’s with different start dates over the next few months, if you are a customer focused individual and has a passion for helping others, we’d love to speak with you. This is a temporary role for initially 6 months with the potential to go permanent for the right candidates.

Location: Glasgow (office based)
2 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JF
Pay Rate: £10.58 per hour
Hours per Week: 35 hours per week
Working Hours: Monday – Sunday (5 days per week)
8 weeks’ notice of confirmed shift pattern
Duration: 6 months ongoing temporary to permanent opportunity
Start date: 28/02/2022

Key Responsibilities:
Business area – Retail Community Banking
– Telephony role – Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
– Take ownership of customer problems solving them at first point of contact and escalate when required.
– Administration work – Sending emails, Processing work, updating in-house systems and aftercare work.
– Working in a team environment in an open plan office.

Experience Required:
– Experience working in a Customer Service environment either over the phone or face to face
– Excellent Communication skills – Written and Oral – Ability to build rapport with individuals at all levels
– Customer focused and a proven track record in delivering excellent customer service

What’s in it for you?
– Paid training period and on-going support
– Time and a half for OT after training completed
– Working as part of a diverse workforce that embraces individuality

If you are successful must be able to pass vetting checks which include a CREDIT CHECK and DISCLOSURE SCOTLAND check.

If you are interested please apply ASAP with your up-to-date CV if you have the required skills and experience we will give you a call to go over the process in more detail, alternatively please send your CV directly to

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Pertemps Scotland

£10.58 per hour

Temporary

Customer Advisor