Overview

Customer Relationship Manager
£18,731 starting salary, progressing to £23,366 (subject to performance, based off full time working hours)
Full-time or Part-time Permanent Contract – Monday – Friday 9am-8pm, Saturdays 9am-5pm
Start Date: 23rd February 2022

Our client is a fast-paced contact centre based in Thornbury, Bradford (on the Pudsey border), who assist customers for their sister brand.

You will be responding to a variety of billing calls from customers, answering questions and queries about their accounts. These can vary from taking simple bill payments, dealing with changes of address to responding to more complex calls explaining how bills are calculated.

So, are you who we are looking for?

  • We’re looking for individuals who are great communicators with the ability to build rapport with customers.
  • Calls are varied so you’ll need excellent listening skills to understand customer queries to enable a right first time resolution
  • Numeracy, IT skills and a good standard of spelling and grammar
  • You’ll be someone that’s passionate about delivering a great customer service and exceeding customer expectations and have experience of dealing with customers face to face or over the telephone


Full training is provided remote, but afterwards you would need to be able to attend the offices on a regular basis.

Benefits Include:
· Quarterly performance related bonus
· Pension scheme
· 25 days plus bank holidays
· A Rewards & Recognition scheme
· Free onsite parking, cycle to work and car share scheme
· Childcare Vouchers for those with young children
· Regular events to recognise and celebrate our employee’s diverse cultures

Sounds like somewhere you’d like to work? We’d love to hear from you. Click apply now to get started with your application.

All offers of employment will be subject to compliance checks, including a basic disclosure check

Cordant People are an Equal Opportunities Employer 

Administration

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Cordant Contact Centre

£18,731 per annum

Permanent

Customer Advisor