Overview
Customer Experience Researcher
Out client is highly established Omni Chanel business who are growing their Customer Experience, Data Analytics and Insights Team.
As a Customer Experience Researcher you will be the lead on all customer experience insight working closely with key stakeholders to translate this insight and information into actionable outputs that have a positive impact on the business’ ability to develop and maintain a strong competitive advantage.
The ideal candidate will 18-24 months experience working within research (in-house/brand/agency) with a proven track record in conducting qualitative user research, creating research outputs, carrying out in-depth analysis to identify user pain points and research opportunities whilst continually evolve research process by building the business’ UX research toolkit.
You will have excellent interpersonal, communication and collaboration skills in addition to observational and analytical skills.
Good understanding of qualitative research methods such as interviews, usability studies, card sorting exercises, workshops and surveys.
Ability to work independently as well as in a collaborative, team-based environment.
This role is hybrid working, with a minimum of 2 days working in the office (subject to change pending government regulations)
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