Overview
Your role will involve:
Developing and maintaining an in-depth knowledge of the communities neighbouring the airport, identifying their key issues, ensuring that our engagement plans take account of their needs and that communities’ feedback is captured and shared internally
Supporting the operational delivery of the Community Relations Helpdesk, to answer queries and providing a high-quality customer service
Ensuring that all stakeholder feedback is captured and shared effectively, working with the right internal business owners (Operations team, Surface Access team, Property team etc.) to resolve issues and feed them into Heathrow’s plans for growth and development
Providing administrative support for Heathrow’s regular programme of Community Engagement Forums, with writing agendas and minute taking
Drafting responses to residents, MPs and local authority stakeholders on community issues as required
Supporting the delivery of monthly and quarterly reports on community issues, noise complaints and operational data such as night flights
Supporting the delivery of digital and social media communications; ensuring website content is both engaging and accessible
These skills are essential:
Excellent time management
Strong interpersonal, communication, influencing and conflict management skill s
Strong organisational skills and a completer/finisher mindset
Clear and concise written communication, a demonstrable ability to simplify complex issues accurately and to write inclusively for all stakeholders
Confident communicator who can manage conflict and seek resolutions
Ideally, you’ll also have:
Experience of Salesforce would be beneficial
This is your chance to build a career in an airport that matters to millions. Heathrow is a city within a city – interesting and ever changing. As critical national infrastructure, we keep the economy moving by helping to facilitate travel and trade.
Joining us now means you’ll become key to our recovery, bringing exciting challenges and opportunities. You’ll play your part in safely getting the world moving again, bringing families together and supporting the global economy.
At the heart of our organisation are our plans to decarbonise aviation and reach net-zero by 2050, and our continuous efforts to be a diverse and inclusive working environment. We’ve kept our focus on innovation and commitment to our values throughout the pandemic. That means working together, keeping everyone safe, doing the right thing, treating others with respect, giving excellent service and improving every day.
Our colleagues are at the centre of life at Heathrow. Together, we have a strong plan in place to accelerate our recovery and shape our future.
Our rewards
As well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. Not only that, when you get here, we’ll support you to grow your skills and help you to reach your full potential.
Working location
Agile working means that whilst Heathrow Airport is your contractual place of work, your role will dictate your working location. This means that you can work from home but will need to come to the airport for meetings, events and training at your own expense. Sometimes, you might need to come to the airport at short notice and therefore we require you to be based in the UK.
Traveling to work
At Heathrow, we will support you to find a sustainable way to travel to work. You can benefit from our dedicated cycle hub (including free bike servicing, access to a cycle loan scheme and discounts on purchases), discounted travel on Heathrow Express and some bus and coach routes to the airport, and help in finding someone to car share with (including a guaranteed free ride home in an emergency).
Equal Opportunities
As an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. At Heathrow we’re an accessible place to work, driven by inclusivity and celebrating individuality.
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Heathrow
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Community Engagement Co-ordinator