Overview

Company description

LNSC Statement of Purpose:

The London Nose and Sinus Clinic (LNSC) provides pioneering, cutting edge care for

complex respiratory, nose and sinus disease. The clinic provides an efficient, evidence based

service to our patients with allergies, respiratory, nose and sinus problems including

smell and taste loss. We offer a unique multi-disciplinary expertise, including surgical and non-surgical solutions

As we continue to grow our specialist services, including ENT Surgeons, Rhinology, Allergy & Respiratory Consultants, we are looking to grow our members to support our clinical needs.

Job description

Qualifications and Experience:

Healthcare experience would be desirable, however not essential.

Education & Development:

The receptionist will participate in all educational, orientation and developmental programs deemed necessary in undertaking the role. These will include all mandatory training sessions, work, health and safety protocols, performance review and development planning.

Main Responsibilities:

Reception:

· First port of call for patient enquiries in person.

· Clinic rooms to be prepared prior to commencement of clinical session and supplied with appropriate paperwork.

· Book appointments as per patient booking guidelines for each consultant (when required)

· incurred with diagnostic procedures.

· Liaise with patient regarding payment of treatment i.e. via their private health insurance or self-paying and taking payments.

· Ensure all customers are kept informed of any delays.

· Respond to emails promptly and in a professional manner (when required)

· Ensure any complaints or concerns are dealt with in a polite timely and courteous manner as well as maintaining the duty of candour.

Patient Data and Records:

· Accurate recording of all new patient data as well as updating current data as required

· Ensuring medical records and diagnostic information has been scanned/files and uploaded into patients

· Follow all GDPR protocols. (Data Protection)

Clinical:

· Preparing all clinic rooms as per protocol as well as with correct equipment and paperwork

· Maintaining and demonstrate infection prevention with clinical set up as well as ensuring all rigid and flexiscopes are cleaned and all infection prevention protocols are adhered to.

· Recoding usage in appropriate documentation folders.

· General clinical duties as required.

· Ensure clinic rooms are set as per consultants’ preferences.

· Ensure medication and all logs are completed accurately (training provided)

General Responsibilities:

· The role holder will always behave in a manner that is professional, positive and polite

· Will safeguard at all times, confidentiality of information relating to service users and staff.

· To attend managers meetings on a monthly basis.

· The role holder will maintain clear, effective communication (meeting barriers as required) with service users, their relatives and carers as well as the LNSC team.

· The receptionist will inform the practice manager of any concerns or complaints raised by service users, their representatives or staff, regarding the service or individuals.

· The role holder will acquaint themselves with the policy and procedures of clinic and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, service users and visitors.

Conditions of Service: –

· The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

  • Part-Time hours (Currently 3 full-working days)
  • Will be self-employed to start with to a scope of becoming a permanent employee
  • Full Training provided – no experience necessary, although an interest in the medical industry would be advantageous
  • Competitive rate £10ph

Application deadline: 22/12/2021

Expected start date: 10/01/2022

Job Types: Part-time, Contract, Permanent

Salary: £10.00 per hour

Benefits:

  • Flexible schedule

Schedule:

  • Day shift

COVID-19 considerations:
Required to wear mask during clinical hours

Work remotely:

  • No

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London Nose & Sinus Clinic

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Clinical Support/Reception