Overview
These jobs are currently ringfenced for candidates through our programmes. There are eligibility criteria for the programmes. Please see below:
Parents living in London that are currently unemployed, or earning less than £11.05p/h, with child(ren) aged between 6 months and 11 years old.
Job seekers that are currently residents in Southwark
London residents 19+ that want to secure employment within the Early Years sector
Unemployed adults living in East or West Sussex, or East Surrey
Female adults living in East or West Sussex, or East Surrey that are looking to progress in their job and achieve a better labour market status
Role: Customer Telephony Agent
Location: Remote
Working hours:
1) Monday to Friday, 9.00am to 5.00pm 35 hours per week
2) Monday to Friday 9:00am to 1:00pm 20 hours per week
3) Monday to Friday 10:00am to 2:00pm 20 hours per week
4) Monday to Friday 1:00pm to 5:00pm 20 hours per week
Other work patterns will be taken into consideration for the right candidate.
Salary: £16,380 FTE pro rata for part time staff.
Claims Welcome Team Agent
Working within our claims division we are looking for people with excellent customer service, telephony, and multi-tasking skills
As a welcome Team agent, you will be the first point of contact for our customers. You will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
This is a fantastic role to start your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.
What you will be doing:
Sort and dispatch calls/emails to the relevant department within a timely manner.
Responsible for answering calls in a professional manner with a warm and welcoming tone.
Provide a personalised, informative, and professional service for all customers.
Update and amend information when changes occur.
Resolve queries competently and enthusiastically to represent the department in a
professional manner.
Excellent telephone manner, with the ability to communicate effectively.
Work to assigned KPI’s and SLA’s
Working as part of a team to achieve targets and SLA’s
Be always an ambassador for the company.
What we’re looking for:
Excellent customer service skills
Quick fast paced problem-solving ability
Positive can-do attitude
Good IT skills and a confident communicator
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Motivated self-starter
Passionate about working as part of a team
Excellent organisational and prioritisation skills with a strong attention to detail
Have a desire to develop skills and experience within the insurance industry.
We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. We have an award-winning Finance Director and a CEO of the year finalist.
Why us?
We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer. Some of the benefits you will receive include:
Perk Box Online & High Street vouchers and discounts
Free monthly Café Nero Coffee
Cycle to work scheme
Free eye test vouchers and a contribution towards the frames
Service-related holiday entitlement capped at 32 days (including bank holidays)
Clearly defined progression paths with training and support
National vocational qualifications
Free self-development & qualifications via Magpie Learning
A comprehensive Mental Health support network including:
4 Free Counselling Sessions
Access to a free 4-week programme of CBT with a trained Therapist Mentor
Unlimited access to a telephone councillor 365 days a year, 24/7
A UK wide network of Mental Health First Aiders
Competitive salary
Free Hot Drinks on Site
Dress Down Days
Regular employee engagement including ongoing competitions with prizes from
fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
Company Pension Scheme
Charity fundraising events
Our Values
If our business values align with your core values, the culture here may be the right place for you
to grow and develop your career.
Integrity – we do the right thing!
Delivery – we make it happen!
Smart – we think proactively, offer the right solutions!
Disciplined – we never compromise our purpose!
Creative – we dare to be different, challenge the status quo!
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Agile – we accept change, embrace it!
Reliable – be consistent!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks
are completed to satisfactory standard.
Step Ahead is acting as an Employment Agency
Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality
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Claims Welcome Team – Remote