Overview
Job Purpose: – Monitor incoming emails, and reply in a timely manner, ensuring an efficient customer service is provided – Deal with telephone enquiries from our cargo clients and ensure that all bookings are entered into the EK system correctly – Liaise with OAL/Trucking companies for cargo to be booked to offline destinations, and update EK cargo system on a daily basis – Ensure all post-flight details are relayed to the customer promptly – Ensure all the end-of-month filing of flight files, tracking messages are kept up-to-date – Ensure permanent bookings are entered into the system and monitored on a regular basis to guarantee their usage – Carry out tasks as directed by the Cargo Customer Services Supervisor – Respond to queries from internal departments e.g. Head Office departments and overseas outstations requiring special handling/attention – Liaise with the sales support team with filing of spot quotes into the EK booking system.
Qualifications & Experience: – Educated to ‘GCSE’ level or equivalent – Good knowledge of cargo reservations and cargo operations – Knowledge of computerized reservations/ tracking systems advantageous – Good concept of customer service – Must have a high level of attention to detail – Pleasant telephone manner Information – Applicants must have the legal right to live and work in the UK.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.
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The Emirates Group
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CARGO CUSTOMER SERVICES AGENT