Overview
IT TechnicianFT OnsiteMust have current Enhanced DBS Our client, a School based in London require a full time onsite IT Technician Asset and configuration management Track, log and correct information to protect assets and components
create and maintain operational documentation
compile inventories for computer hardware and software licences
maintain all stock levels of equipment.
Customer service management Act as first responder to user support requests and queries
provide deskbased support to all IT users across both schools
resolve user requests that occur and be proactive in searching for potential problems to achieve excellent user outcomes which may involve liaising with and coordinating third parties and stakeholders.
Problem support Assist investigation into problems in systems, processes and services
contribute to the implementation of remedies and preventative measures.
Project and event support Support school events before, during and after school hours with IT and AV setup
assist with major IT projects and manage minor IT projects.
Service focus Demonstrate knowledge and understanding about different products and services, how they are used in education and how these can be maximised Service reporting Identify ticket trends and assist in improving IT service delivery.
Ownership and initiative Assume ownership of issues until they have been escalated or the problem has been mitigated or resolved.
Technical understanding Demonstrate expertise in end user technologies and devices
show an understanding of what these involve and continuously develop this understanding and expertise.
Information Technology
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